GENERAL TERMS

 

REQUEST MANAGING

  1. All of the incoming orders and requests received though this website are managed by the sales team of Queen Marble, operated under the RFC: MAVC7211187C4.

  2. Once received, each request will be answered with a quote if possible in 48 hours, if the request doesn’t fulfill our needs we will request more information to the client.

  3. If the quote is accepted and once all of the details are clarified, you will proceed to make a deposit equivalent to the 50% of the value of the quote to start the production, and should be fully paid once the products are delivered.

  4. You will receive recurrent updates of your orders to your email and phone (if provided) with photographic evidence, this to ensure the maximum quality of your products.

  5. Queen Marble Operates regularly under the Ex Works Incoterm for big orders, but we are able to work under any other if requested. For small orders we are responsible of the delivery to the provided address. See more in the Shipping Section.

 

PAYMENTS

  1. All of the money transactions realized by Queen Marble are managed under the ID: MAVC7211187C4.

  2. For all of the orders you’ll be requested a deposit of 50% of the quote value, which we wont charge until the order is shipped, in order to start the production. The order payment should be fulfilled upon delivery.

  3. For the tranquility of our international clients, we process all the transactions through PAYPAL. Through this platform we are able to emit a quote with all of the concepts requested and the requirement of the deposit, having the advantage that this provider safeguards the payments at all moments.

  4. For recurrent clients we also offer online transfers. The payment info is attached one the quote is agreed (if requested).

 

sHIPPING

  1. We make regular shippings to the United States and Canada Estados and eventual to Europe and Asia. The cost of shipping is included in the price.

  2. The average shipping time is 3 weeks, after the deposit is received, for little orders. (The delivery time is specified with each quotation).

  3. For international little orders we make shippings through DHL. For big orders we use Ex Works Incoterm with all the products ready for delivery. We can opt for other Incoterm if requested by the client.